Refund policy

We offer a 7-day refund policy all over Pakistan for items that arrive damaged, defective or different from what you ordered. This means you have 7 days after receiving your order to request a refund or a free replacement.

We do not accept returns for change of mind, or if you simply don't like the design, size or colour after delivery.

To be eligible, your item must be unused, in the same condition that you received it, with its tags and in its original packaging. You'll also need your order number as proof of purchase.

To start a refund request, email us at zewarishofficial@gmail.com with your order number and clear photos or a video showing the damage or the wrong item. Our team will review your request and reply within 24–48 hours.

If your request is approved, we'll arrange a pickup of the item from your address. Zewarish covers the return delivery cost. Items sent back to us without first requesting a refund will not be accepted.

You can always contact us with any refund question at zewarishofficial@gmail.com.

Karachi: open parcel delivery
In Karachi, our rider lets you open and check your parcel before you pay. If anything is damaged or wrong, you can refuse the order on the spot and pay nothing. Earrings can be looked at during this check but cannot be tried on, for hygiene reasons.

Outside Karachi
Courier parcels cannot be opened before payment. Please check your order as soon as you receive it. We strongly recommend recording a video while unboxing your parcel, as this makes any claim quick and easy.

Damages and issues
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Earrings cannot be returned once worn unless they arrived damaged.

Refunds do not cover normal wear; polish fading caused by perfume, water, sweat or improper storage; damage from pulling, dropping or misuse after delivery; or claims made more than 7 days after delivery.

Replacements
If you choose a replacement and the same item is out of stock, you can pick another piece of the same value or take a full refund instead.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be sent by bank transfer, Easypaisa or JazzCash within 3 working days. For damaged or wrong items, the full amount is refunded, including delivery charges.
If more than 7 working days have passed since we approved your refund, please contact us at zewarishofficial@gmail.com.