Returns & Replacements

The short version

If a piece reaches you damaged, or we send the wrong design or colour, that is our mistake and we fix it free of charge. We do not accept change-of-mind returns, which is exactly why we let you see your jewellery before you pay wherever we can.

If your order is damaged or wrong

  1. Take clear photos of the piece and of the box it arrived in, within 48 hours of delivery.
  2. Send them to us on WhatsApp or through our contact page, along with your order number.
  3. We will confirm and send a replacement of the same design and colour, free of charge. We cover the delivery both ways.
  4. If that design is out of stock, you can choose another piece of the same value or take a full refund.

Please do not wear the piece before you contact us, and keep the original box.

Change of mind

We are a small brand selling at close to cost, so we cannot take back jewellery that is in perfect condition and simply was not wanted. Instead:

  • In Karachi, our rider waits while you open the parcel. Look at every piece, and if you are not happy, hand it straight back and pay nothing.
  • Anywhere in Pakistan, message us before you order. We will send extra photos or a video of the exact colour you are considering, so there are no surprises.

Earrings and hygiene

Earrings can be looked at but not tried on before payment, and cannot be replaced once worn, unless they arrived damaged.

How refunds are paid

Orders are Cash on Delivery, so any refund is sent back by bank transfer, Easypaisa or JazzCash, to the account you tell us, within 3 working days of us receiving the piece back.

What is not covered

  • Normal wear after use, including polish fading from perfume, water, sweat or storing the piece loose. See Jewellery Care.
  • Damage caused by pulling, bending or dropping the piece.
  • Claims made more than 48 hours after delivery.